Lemmy.world Support

3259 readers

19 users here now

Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

To open a support ticket

You can also DM https://lemmy.world/u/lwreport or email [email protected] (PGP Supported) if you need to reach our directly to the admin team.

Follow us for server news 🐘

Outages 🔥

https://status.lemmy.world

founded 2 years ago

MODERATORS

[SOLVED deleting all cookies] Cannot login on lemmy.world from Firefox (self.support)

submitted 2 years ago* (last edited 2 years ago) by Crul to c/support

4 comments fedilink hide all child comments

EDIT: Solved by deleting all cookies (check on Dev Tools > Storage > Cookies=. Thanks @CMahaff.

------------------------------------------------------------
Hi, I'm not able to login on lemmy.world from Firefox.

Here it is the screenshot with the HTTP calls.

What I've done and tried:

Today I learnt about https://mlmym.org/lemmy.world/ and gave it a try
Then I realized I had input my credentials without checking if it was trustable, so I went to lemmy.world and changed my password
To confirm the password had changed correctly, I logout out and when I try to log in, I could not
I've tested that I can log in using Ms Edge
I restarted Firefox in Troubleshooting mode (all addons disabled) and still cannot log in (the screenshot was taken in troubleshooting mode).
I've tested that I can log in via https://mlmym.org/lemmy.world/ (I know, now I should change the password again, but I wanted to get more info). This post has been sent from there.

Any idea (to fix or diagnose it further) is very welcome, thanks!

you are viewing a single comment's thread
view the rest of the comments

[–] Crul 3 points 2 years ago (1 children)

TL;DR: Solved by deleting all cookies, there was a duplicated jwt cookie, thank you very much!

Maybe clear site data / cookies for lemmy.world in Firefox?

I thought I had already done that... I'm happy I forgot to say because I looked at the Storage > Cookies section and I saw 2 jwt with different values.

Could maybe be some kind of front-end bug where it’s using your previous token for some reason?

That's exactly what was happening (because the duplicated jwt cookie, probably). I saw that the first characters of the token were the same, but didn't really checked the rest. My bad!

(And don’t post the tokens here - they could be used to hijack your account :) )

Yeah, important advice. That's why I blacked it out on the screenshot.

Thanks again!

[–] CMahaff 2 points 2 years ago

Yeah definitely sounds like a bug, but glad you got it sorted!