this post was submitted on 18 May 2024
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361
“Unprecedented” Google Cloud event wipes out customer account and its backups (arstechnica.com)
submitted 7 months ago by [email protected] to c/technology
44 comments fedilink hide all child comments
 
  • Google Cloud accidentally deleted UniSuper's account and backups, causing a major data loss and downtime for the company.
  • UniSuper was able to recover data from backups with a different provider after the incident.
  • The incident highlighted the importance of having safeguards in place for cloud service providers to prevent such catastrophic events from occurring.
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[–] T156 8 points 7 months ago (2 children)

Backups all tied to the same Google account that got mistakenly terminated, and automation did the rest?

It didn't matter that they might have had backups on different services, since it was all centralised through Google, it was all blown away simultaneously.

[–] ricdeh 2 points 7 months ago

UniSuper was able to recover data from backups with a different provider after the incident.

[–] [email protected] 2 points 7 months ago (1 children)

It's weird that backups got deleted immediately. I would imagine they get marked for deletion but really deleted something like a month later to prevent this kind of issue.

[–] [email protected] 1 points 7 months ago (1 children)

That's when accounts are closed or payments missed, I think in this case they just deleted the sub itself which just bypassed everything for instant deletion.

[–] asdfasdfasdf 1 points 7 months ago* (last edited 7 months ago) (1 children)

I don't see why it matters that it was a subscription. Anything which deletes data should be a soft delete.

[–] [email protected] 1 points 7 months ago

Sometimes it has to be a hard delete to comply with a user's request to remove data.