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“Unprecedented” Google Cloud event wipes out customer account and its backups (arstechnica.com)

submitted 7 months ago by [email protected] to c/technology

44 comments fedilink hide all child comments

Google Cloud accidentally deleted UniSuper's account and backups, causing a major data loss and downtime for the company.
UniSuper was able to recover data from backups with a different provider after the incident.
The incident highlighted the importance of having safeguards in place for cloud service providers to prevent such catastrophic events from occurring.

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[–] [email protected] 1 points 7 months ago (1 children)

That's when accounts are closed or payments missed, I think in this case they just deleted the sub itself which just bypassed everything for instant deletion.

[–] asdfasdfasdf 1 points 7 months ago* (last edited 7 months ago) (1 children)

I don't see why it matters that it was a subscription. Anything which deletes data should be a soft delete.

[–] [email protected] 1 points 7 months ago

Sometimes it has to be a hard delete to comply with a user's request to remove data.