this post was submitted on 05 Dec 2023
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How to recover the Google account of a deceased person? (discuss.tchncs.de)
submitted 11 months ago* (last edited 11 months ago) by [email protected] to c/general
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My father died a week ago (me being his closest son) and hours before he passed away the hospital called all my family and friends of my father, and some piece of shit of those visitors took my father's phone that was on a piece of furniture next to him, and no one at the hospital realized who it was and the problem is that whoever it was that took the phone has 100% access to all of my dad's accounts that I wanted to close because HE IS A DECEASED PERSON, and when I tried to log into the account it sent an access message to the person who has the phone and that person not only warn google about suspicious login, but changed the password to make me not login anymore.

I tried contacting Google support but Google sucks, Google doesn't help with shit, they just sends you to an unmoderated forum for other people who are not Google employees to answer you for Google, and so now there is some piece of shit that has my dad's phone and God knows what for.

I know I can and should talk to the police, but the person we suspect of taking it is a relative who has always been the black sheep of the family and yes, I am afraid to denounce him because he is very capable of harm me, or telling someone else to do it.

Sorry for the bad english and everything in general, going through all this really sucks.

Edit: Thanks to all the people who help me.

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[–] Nurse_Robot 51 points 11 months ago

You need to file a police report.

[–] [email protected] 20 points 11 months ago

You can try this: https://support.google.com/accounts/troubleshooter/6357590?hl=en

I'm sorry for your loss and this dreadful added complication.

[–] [email protected] 15 points 11 months ago (1 children)

In general, Google does not assist with account recovery. I'd file a police report.

[–] [email protected] 4 points 11 months ago

Indeed, it might be a liability for them to do so as the "I'm the relative of X and they died" would also be a common way to attempt phishing support to access an account, and even if they can price relation there's no way to validate that the late owner would have desired then to have access to the account.

Police could pursue that from a legal request angle which is much more legit and likely has special channels.

[–] PlasticExistence 12 points 11 months ago

Is it possible that you might locate the device using this site?

https://support.google.com/android/answer/6160491

I'm really sorry for your loss and your troubles with your family member. I've actually been in a very similar situation. It's despicable that some family members will prey on other, vulnerable family members in times like this.