this post was submitted on 07 Oct 2023
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I have no idea how many runs I started in BG3. Every few moments I report a bug. Every update the game seemingly gets worse. Decisions don't work, pathing is awful, after the latest update attacks no longer connect properly and my character claims not to be able to attack with a clear line of sight and so on. I have never finished the game, because by the time I reach Act 3, it just gets too much. I don't want to go into details, because, again, I reported tons of bugs. Steam refuses to refund me the money, even though the game is too buggy to complete. Sure, I can probably get to the credits, but the choices saved into the world aren't mine and the world didn't progress correctly. Multiple times I had dialogue not happen, end abruptly with no option to redo the line and rolling back save not fixing it. If you have no issues, I'm happy for you. But I'm tired. I just wanted to play my silly game and be happy, but instead I wasted 60 euros (actually 120, bought it twice, I'm a fool, don't want to elaborate on that) to work as a free QA and be treated like dirt. Fuck this.

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[–] [email protected] 38 points 9 months ago

What you're describing isn't real, but even if it was, it wouldn't warrant a refund. You can't play 100 hours then make up phantom bugs to get your money back.

[–] [email protected] 33 points 9 months ago

I get that you‘re frustrated for more reasons than a freshly released game has bugs but this is literally the first time I hear of bg 3 being not completeable. What specs are you running on?

[–] [email protected] 32 points 9 months ago* (last edited 9 months ago) (1 children)

You can refund games for being buggy, you cannot however, play them for dozens of hours and then refund them. Steam's limit is two hours and two weeks.

[–] danque 3 points 9 months ago (2 children)

And two weeks? That must be new, I had games refunded after months but with a playtime below 2hrs.

[–] [email protected] 3 points 9 months ago (1 children)

Maybe it's different in the US ?

[–] wccrawford 6 points 9 months ago (1 children)

I think the "2 weeks" is the line for auto-refund, but they can and will refund you after that at their discretion. And they don't seem to be jerks about it.

[–] SheeEttin 5 points 9 months ago

Yeah. I've definitely gotten refunds past those limits. But I've had a Steam account for like 16 years at this point, lots of games, and I've requested a refund maybe twice.

[–] [email protected] 1 points 9 months ago

Steam is known to be more generous about the rule if you have few refunds on your profile and a decent amount of purchases. Unfortunately the same can't be said for updates, even if the update makes the game unplayable.

[–] SheeEttin 24 points 9 months ago (1 children)

If the automatic refund was rejected, you can ask for a manual review.

But if you've really started that many runs, and put in enough hours to get that far, don't be surprised if they deny a refund. You've already experienced most of the game. It's like going to a restaurant, tasting your meal, saying it's horrible, then continuing to eat it.

[–] [email protected] 22 points 9 months ago* (last edited 9 months ago) (1 children)

Post your specs and driver versions

[–] [email protected] 12 points 9 months ago

This is important.

[–] [email protected] 17 points 9 months ago

If you'd not mentioned BG3 then more people would agree, but any game that is buggy should be refundable for sure and to say other wise is anti consumer

[–] [email protected] 16 points 9 months ago (1 children)

Words of a person who hasn't been involved in any software development whatsoever.

[–] thelosers5o 10 points 9 months ago

I just wanted to comment to say that I find the game just as buggy as you say. I do think that some people are more sensitive than others. I’m playing couch coop and my gaming partner doesn’t notice any of the bugs until I call them out for him. Unless they are game breaking. Within 11 hours of play I have encountered 3 bugs that warranted a game restarts and countless other bugs that ranged from minor to frustrating.

This is typical larian though. Divinity 1 + 2 were the same for me. If anything this game is even buggier.

[–] [email protected] 9 points 9 months ago

Because every douche canoe would just beat the game then ask for a refund.

[–] ashok36 3 points 9 months ago (1 children)

You say that rolling back to a previous save "didn't fix it"? Do you mean that the error happens every time you reload? How far back are you going in time?

[–] [email protected] 1 points 9 months ago (1 children)

Yes, the issues I encounter are 100% repro. I roll back to before the interaction that is broken at the time, but I had so many broken dialogues I'm too tired. My 2nd refund request was rejected by Steam, I wrote an email to Larian, albeit I fully doubt they will even respond, considering how much emails they get related to bugs. I'm currently sitting rewriting my CV. Some people may not understand, but I've spent my life in gaming, my work is literally being a gaming QA tester and I'm too tired.

[–] [email protected] 4 points 9 months ago

What drivers are you using?

Are you using process inspection software?

[–] [email protected] 1 points 9 months ago

I could see that being a bit of a struggle to implement in the case where games become buggy after updates like you mentioned but I do get what you mean and have a bit of respect for companies who will issue refunds after some kind of community feedback regardless of playtime. For example when some games took away native Linux support and issued refunds. Similar kind of thing.

[–] [email protected] 1 points 9 months ago

They usually can be on steam.