this post was submitted on 06 Sep 2023
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Gmail prompt to provide phone number sounds like a threat

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[–] DoomBot5 223 points 1 year ago (8 children)

Dumb take. All it's warning you is that without those, you won't have a way to recover your account it you lose your password or if it's hacked and someone changes it.

[–] [email protected] 71 points 1 year ago (13 children)

Yeah, I'm all for bashing companies regarding privacy and whatnot, but this is just informing/warning you about account security.

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[–] [email protected] 29 points 1 year ago

People here don't realize how dumb the average user can be. I've helped countless people attempt to recover their accounts to which they forgot the password to because they were logged in on their computer and just went to it, and were shocked once they let the cookie expire.

Backup security questions? "Oh, I put random garbage there, there's no way I remember".

I've known people that end up with a new email more often than they end up with a new phone number for that exact reason. Or worse, they also got a new phone number without thinking about their 2FA SMS and lose a whole bunch of accounts.

With social engineering attacks all over the place, more and more companies just won't help you in the name of security.

Those users absolutely need to be nudged towards adding backup account recovery info.

[–] janonymous 16 points 1 year ago (2 children)

Yeah, probably, but I've noticed lots of sites use security as an excuse to get your phone number. For my work account Google forced me to enable 2FA for security reasons, but wouldn't allow the authenticator, only my phone number, until they had it. Then I was allowed to switch to the authenticator. That was not a setting my employer could change, either, they tried for half an hour.

Phone numbers are used to congregate the your data that's collected on different sites to one profile. I'm pretty sure that is the main reason Google and others are pushing you so hard to give it up.

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[–] [email protected] 12 points 1 year ago

Phone numbers are an attack vector. Especially for 2FA.

[–] [email protected] 7 points 1 year ago (1 children)

There are other ways to recover an account. Google just wants to have your phone number, security is an excuse and use of fear mongering to get is pathetic and shameless.

[–] Jilanico 13 points 1 year ago (4 children)

Can you describe some alternatives to a recovery phone or email? Honest question.

[–] [email protected] 4 points 1 year ago (1 children)

Secondary e-mail address, security questions, recovery key, physical key fob - from the top of my head. Better or worse, the point is - it doesn't have to be a phone number.

[–] [email protected] 7 points 1 year ago* (last edited 1 year ago)

It's asking for a secondary email address or phone number. Security questions are insecure and probably the worst reset methode there is. Most users don't even know what a security key is so it's pretty pointless to mention it if only like 1% are actually using it and it could cause more confusion than it helps.

Edit: apparently it actually does ask for both. But it's not even mandatory. Its just a warning

[–] [email protected] 3 points 1 year ago (5 children)

I'm curious about their perspectives too.

The only other options I can consider are government-issued ID verification, a bank validation process (a fast transfer to confirm identity), or the use of a debit/credit card.

All of the above alternatives involve significantly more intrusion than requesting a phone number.

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[–] [email protected] 35 points 1 year ago (2 children)

Google can close your email account down at any time for any stupid reason they like and their nonexistant support will leave you standing in the rain without access to years of mails. Switch to a paid mailer with actual support ASAP

[–] TCB13 23 points 1 year ago (1 children)

I once paid for Lavabit email and it was then raided by the NSA/CIA/FBI (Snowden case) and they shut everything down. I lost access to my account and to a 3rd party account that had a considerable amount of money pending withdrawal. I was never able to get the money. Lesson learnt: paying for your email won't save you.

[–] [email protected] 21 points 1 year ago (2 children)

Ya, never trust US companies. Their government's crazy to jump in and take anything they want; you may not even know they took it.

[–] TCB13 7 points 1 year ago

Well... Not sure if other gov won't act the same way in a similar situation.

[–] [email protected] 6 points 1 year ago

I would rather say "do not trust companies that are in a jurisdiction friendly to yours".

[–] [email protected] 19 points 1 year ago* (last edited 1 year ago) (5 children)

Can confirm.

Google locked me out of my account for not giving them my phone number. Even though I used the correct password. Even though I verified myself through the recovery email, which has been the same for ages. Even though I wasn't using a VPN or connecting from a public network. Even though there was no reason to think my account or credentials were compromised.

They are, in fact, extorting phone numbers from people.

Thankfully, I don't depend on my google account for anything, but I'm still stuck receiving spam forwarded by gmail, because I can't log in to turn off forwarding. (I'll probably have to filter it out at some point.) I honestly hope they just delete my account after some months without a phone number.

[–] scottywh 5 points 1 year ago

If you can't login they will definitely delete the account sooner or later.

They've been sending out notices recently talking about changes to their account inactivity policy saying just that.

[–] [email protected] 4 points 1 year ago* (last edited 1 year ago) (1 children)

[This comment has been deleted by an automated system]

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[–] [email protected] 12 points 1 year ago (3 children)

Have you people never heard of a phone book? Phone numbers aren't sensitive information. If they want to scrape your phone number they can legally and trivially do so through public data sources. Google does plenty of sketchy things around privacy, but this isn't one of them, it's just about security.

[–] janonymous 7 points 1 year ago (1 children)

Is your mobile phone number in the phone book? Mine isn't. I guess you could use a landline number to prevent giving out information that isn't publicly available, but I'd wager most people using these sites these days use their mobile phones. Also even my landline isn't listed in the phone book.

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[–] themakara 3 points 1 year ago

I mostly agree, however setting your phone number includes the verification process. With that, Google knows for near certain that this is indeed your number.

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[–] [email protected] 12 points 1 year ago (2 children)

Creating a new Google account isn't even possible without a phone number anymore. I had a new account which I didn't use in a while and it decided I need some old phone number to confirm my log in. There's no way to log in, recover or delete the account. There's no way I'm putting my daily account to that risk by giving them whatever phone number I have now

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[–] [email protected] 12 points 1 year ago (6 children)

Ransomware is getting smarter by the day!

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[–] [email protected] 11 points 1 year ago* (last edited 1 year ago) (2 children)

No it doesn't. It means that your email is encrypted and they don't have a way to unlock it. If you don't add recovery info or print out your unlock codes, you will lose access. Just like it says.

2FA is more secure.

[–] [email protected] 35 points 1 year ago (1 children)

What are you talking about? Google is not encrypting their emails, where did you get that info from?

[–] [email protected] 4 points 1 year ago (1 children)

Yeah, this has nothing to do with encryption, it’s because they refuse to have a support division that would be able to get people back into their accounts.

[–] [email protected] 7 points 1 year ago (2 children)

What? No, that's the whole point of 2FA. There is literally no other way to verify authorization otherwise because it's by-default incapable of verifying identity.

Knowing the previous password doesn't help because those are often found in password dumps.

This is true of any email service.

[–] [email protected] 5 points 1 year ago (1 children)

2FA is just a second password and has nothing to do with encryption. Can simply be removed.

They could bypass this authentication without problems, if they want. I lost my phone and my google business account got restored regardless of 2FA. It's just a button for the support. The problem is the identification, especially of private customers (dunno if they would even do that).

Encryption passwords aren't time-based either, they must be static.

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[–] [email protected] 4 points 1 year ago* (last edited 1 year ago)

Yes but that has nothing to do with the data being encrypted and Google not having access to it. Their whole business runs around them having too much access to user data.

And yeah before you say anything, yeah the data is probably encrypted at rest which means nothing in this case.

[–] [email protected] 5 points 1 year ago (1 children)

Is it really encrypted?

I'm guessing it's only for the account recovery to reset your password which should be hashed.

[–] [email protected] 13 points 1 year ago

Is it really encrypted?

Of course not, Google has full access to your e-mails and uses it the whole time.

[–] [email protected] 9 points 1 year ago (4 children)

You could lose access to your X years of Gmail history with 2FA enabled if you lose your phone.

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[–] darkmatterstyx 8 points 1 year ago (1 children)

I have been slowly de-googling my life. I bought a domain, and have my email hosted on no-ip.com for like $15 a year now. Has been working great for the past 8 months. I have switched all my important login accounts to those accounts. I'm still keeping the spammy store logins and such on Google. The only thing worrying me about loosing with my Google account are all my app purchases going back back to the day it existed.

[–] PeroBasta 5 points 1 year ago

Pirate them

[–] [email protected] 8 points 1 year ago (2 children)

BuT cOrPoRaTiOnS tRaCk YoUr LoCaTiOn If yOu GiVe ThEm YouR nUmBeR

Like they'd need your phone number to do that when you probably already have a smartphone with Facebook installed

[–] [email protected] 8 points 1 year ago (1 children)

when you probably already have a smartphone with ~~Facebook~~ Play Store/Services installed

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[–] [email protected] 6 points 1 year ago* (last edited 1 year ago) (1 children)

Some of us don't install proprietary software..

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[–] [email protected] 6 points 1 year ago (1 children)

I hate how reliant I've become on my Gmail. My banking, all my accounts, my job, etc.

I think email should be regulated, because of how much of the modern world relies on them and you can get fucked over and locked out super easy, and trying to change the email on some services isn't just hard, it's impossible

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[–] [email protected] 5 points 1 year ago

Using someone else's computer for receiving your mail... That's quite cringe !

[–] [email protected] 4 points 1 year ago (1 children)

Thanks for reminding me to backup my emails locally and forward my gmail to proton, Good guy google.

[–] [email protected] 6 points 1 year ago (1 children)

Your proton account is susceptible to the same problem if your password gets compromised and you don't have a backup access method registered.

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[–] set_secret 4 points 1 year ago

thank you for the reminder. I keep needing to do this.

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