this post was submitted on 15 Aug 2023

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Is there any plan going forward for dealing with the constant outages? (self.support)

submitted 2 years ago by PugJesus to c/support

10 comments fedilink hide all child comments

Is there an update to Lemmy you're waiting on? Is there a Cloudflare upgrade? What's the game plan going forward for resolving these constant outages? Knowing that there **is **a plan going forward would be a great relief to me, and probably some others.

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[–] quinten 3 points 2 years ago (1 children)

Good morning!

What do you want to hear?

We have archieved almost 90% uptime the last 7 days. I mean we would rather get to 100%, thats why we asked if people want to help as SysOp.

We launched in collaboration with the dev's not one, not two, not three but four custom UI's to enhance the user experience.

We keep trying to keep ourselfs and the community safe.

Although with the recent piracy discussion, we could have acted earlier in terms of updating the community - we are transparent on what we are doing and can all be read from the announcement page.

[–] PugJesus 1 points 2 years ago

Hi, thank you for responding. I'm terribly tech-incompetent, so I'm not expecting, like, a in-depth explanation. Is gathering more SysOps part of combating the DDOS attacks/outages?

[–] a887dcd7a 2 points 2 years ago* (last edited 2 years ago) (1 children)

There was a statement six days ago https://lemmy.world/post/2923697

[–] PugJesus -3 points 2 years ago (2 children)

I already read that. That states the problem, but not if they have a plan to address it.

[–] slazer2au 1 points 2 years ago (1 children)

Because there kinda is no one fix. Look at all websites even ones run by multibillion dollar companies, the do not have 100% uptime. It is impossible

Resolving the issues they are facing is like playing a game of whackamole. You knock one problem down, another one appears and repeat till adnausem.

The good thing about the fediverse is that you can go to any other Lemmy instance and still access the communities of Lemmy.world.

[–] PugJesus 0 points 2 years ago (1 children)

Look at all websites even ones run by multibillion dollar companies, the do not have 100% uptime. It is impossible

Okay, but they also don't run at sub-50% uptime at peak hours, so clearly there is a middle ground of "We can't do anything" and "We should be doing something"

[–] slazer2au 2 points 2 years ago

The same as any other site. Wait for the traffic to see what is going to break and then investigate why it broke and share the fix.

[–] a887dcd7a 0 points 2 years ago (1 children)

Like.. ehm… not being attacked?

[–] PugJesus 2 points 2 years ago (1 children)

I can't help but feel "Wait until the attacker gets bored" is a bad plan, and I'm rather hoping that they have an actual plan in place of that.

[–] a887dcd7a 2 points 2 years ago

I mean, by nature you can only react on stuff like DDOS attacks. As far as I understand, when the load from a certain network is spiking you try to drop packages or block the origin all together -- depending on the situation. However, oftentimes bigger attacks swap their origin easily, which makes it hard to react.

Its simply not that easy to pursue a bigger plan.