What gets me when calling the city is whenever a concern is brought up it always seems to be shutdown by the first person that pickups up the call on the other end.
City staff should be taking the calls and writing down the concerns with no bias/opinion when doing so. The items should then be brought up in city meetings and voted on collectively by city officials.
A city staff member should not be "screening the calls" and voicing their opinion such as telling a person "not a chance". That kind of remark makes me think the person working at that desk drives into work and may hold bias.
Advocating for better city infrastructure is in the better interest of all people, and especially for local residents/business. Bike infrastructure always seems IMO to be portrayed as in the benefit of one group, but its really in the benefit of all groups, including pedestrians, and people of all ages and physical ability.