this post was submitted on 28 Jul 2023
6 points (66.7% liked)

Lemmy.world Support

3212 readers
18 users here now

Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

To open a support ticket Static Badge


You can also DM https://lemmy.world/u/lwreport or email [email protected] (PGP Supported) if you need to reach our directly to the admin team.


Follow us for server news 🐘

Outages 🔥

https://status.lemmy.world



founded 1 year ago
MODERATORS
 

Hi,

Where should I report problematic federated instances? I’ve seen an influx of trash/spam/advertising appearing in my “All” feed. I’d love to report them to admins so they can determine if they’re offending or not.

If I use the report button on a post, does it go to admins of lemmy world or to moderators of that particular community?

all 15 comments
sorted by: hot top controversial new old
[–] antik 4 points 1 year ago (1 children)

Hi

You can always send an email to [email protected] and then a support ticket is created.

[–] alexius 2 points 1 year ago

Thank you. I’ll save this for future reference.

[–] quinten 3 points 1 year ago (1 children)

Hello!

If you use the report button, it goes directly to the mods of the community. It is not a given that they send it to the LW admins.

I suggest to block these communities, blocking instances is not yet possible. That being said, do you have a list of the instances?

Please note we're using a Alpha product. Lemmy is still in the early days of development. There are plans to block instances yourself so they don't appear in your feed, but don't expect them anytime soon. It is a busy time.

[–] alexius 1 points 1 year ago (1 children)

I did block the communities, but they were 70+ and took like an hour of my time. I guess blocking the user would’ve been faster, but hey, you learn something every day.

[–] quinten 1 points 1 year ago (1 children)

I don't know if you use iOS. But I just found out the Memmy app has a filter instance option. I don't know if it works, but maybe you can give it a try.

If you use Android maybe hit up your favourite developer with a feature request? Seems like the fastest option atm.

[–] alexius 1 points 1 year ago (1 children)

I am on iOS using Voyager. I will definitely make the feature request, but it still makes sense to report it to admins when applicable to improve the experience for everyone.

[–] quinten 1 points 1 year ago

Agreed! You always can reach out to [email protected]. :)

[–] pjol 2 points 1 year ago* (last edited 1 year ago) (1 children)

You could just report a post from a user of the instance you think should be blocked. Just remember to write a reasoning for the report. To me this seems like the fastest option.

~~Reports go to your instance admins.~~

~~Or you can write a post here in [email protected]~~

Correction: Reports go to the mod of the community where the post is located. To get server wide block of another instance then reaching out here in !support should be the way.

Just a sidenote for anyone not aware that the rules that applies at Lemmy.world can be found through the side bar. So read through them and always report posts that you think violates these.

[–] alexius 1 points 1 year ago (1 children)

Thanks. I stumbled across an instance that’s bot-posting in communities for each state, they’re basically scraping local news and posting them, which is incredibly annoying and destroys the possibility of sorting All by new.

That in itself isn’t rule breaking, just annoying, but the instance has communities which are sort of like travel agency bs, with straight up ads for hotels, plane tickets, and other services. I think they must’ve made like 300 posts in two or three hours, so they completely took over the feed.

I already reported the ones I found that are obviously spam/ads and blocked all the communities I found from that instance to have a decent user experience again

[–] pjol 3 points 1 year ago* (last edited 1 year ago) (1 children)

That in itself isn’t rule breaking, just annoying, but the instance has communities which are sort of like travel agency bs, with straight up ads for hotels, plane tickets, and other services. I think they must’ve made like 300 posts in two or three hours, so they completely took over the feed.

Wouh, that's annoying for sure and to me sounds like spam!

So thankful to have the option to both block users and communities. Makes the experience a lot smoother!

I thought of a reason why someone might want to post any issues publicly here in !support instead of doing a report and that is if it is something that is not clearly breaking any rules and a users feels that this might warrant input from others, or a issue that might lead to a bit of back and forth and one wants to be able to expand on reasoning etc. Obviously at the end of the day the final say is with the lemmy.world admins and mods, so we all have to adhere to that while here. But yeah, that came to mind as a reason against reporting a post so wanted to mention it.

[–] alexius 1 points 1 year ago (1 children)

It is extremely annoying. It’s a for profit business (destinovate.com) that’s running a lemmy server on a subdomain of theirs (community.destinovate.com) to push their business.

I don’t think this goes with the fediverse’s philosophy at all.

[–] antik 2 points 1 year ago* (last edited 1 year ago) (1 children)

Most if not all content was generated by one bot: @[email protected] - I banned them from LW

[–] alexius 1 points 1 year ago* (last edited 1 year ago)

Awesome! Thank you!