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Even in IT I find that with each consecutive job that I get, my wage increases while my workload decreases. I'm literally being paid more to do less. I don't think it's the same for all these professionals but I feel that once most people reach a certain level, they mentally retire from learning new things.
I've often wondered if it was an age or even time thing. I'm 44 and I noticed at some point years ago I was getting more reluctant to click buttons and try to figure things out on my own. That's how I learned everything as a kid and became the typical family IT guy. I had to relearn that curiosity and the willingness to learn things in that fashion, which I think shrank just from disuse. I'm not in IT, but I've seen that reluctance grow in other people too.
I wonder if rising to certain levels (or just gaining support staff to help with things) contributes to not doing small things. Then that can lead to an increased reluctance to do other small things. (Just out of no longer feeling comfortable with them.) I hadn't thought about it, but it makes sense to me.
Yes, networking skills are more valuable than service desk. It's amazing how many service desk folks have a chip on their shoulder because they never moved on.
I dunno, having worked both sides of the fence i would say whilst network skills are more valuable because the barrier for entry is higher, in that you need apecialist knowledge, the general knowledge a service desk tech is not to be underestimated (im talking those techs that actually fix and attend jobs as opposed to those on the phones)
The number of problems a tech can fix and the amount of work they get through can be astounding. sure, it's something anyone can be trained to do, but to say it has inherently less value, i dont agree. i do networks in a hospital, and the number of people who appreciated the work i did when i worked the desk is vastly larger than the number of people that even know i exist now.
It felt alot better getting a bit of software working or replacing hardware, or recovering someones emails etc that got a doctor or a nurse working again and lowered their stress levels and made them smile than it does to upgrade cisco call manager from version 1 to version 1.1...
I agree to an extent that its not harder to work the service desk, but i dont think you should look down upon them. We all have an important role to play....
Except execs... they can fuck off.
I had basically the same experience at my last job. I worked my way up on the service desk and after a few years basically everyone in the IT side of things new my name. I probably had more general knowledge of how to get things done in that place than just about anyone. Obviously I didn't have access to do a lot beyond general troubleshooting myself but I'd assisted with enough issues to know who to talk to and what info they'd need. Eventually I moved to an app support team and I hated it because it was more meetings and talking to vendors and trying to coordinate shit with other teams. I went from basically a constant stream of doing shit for people and getting their gratitude in return to waiting weeks on end to even get simple tasks through. My self esteem nose dived because I felt like I wasn't accomplishing anything and all I got from others was requests for updates on things I was waiting on other people to do.
networking skills are more valuable than service desk
Only true until you drop your laptop. Then the value of that service desk work skyrockets.
Would be very cool and good if IT folks weren't constantly in a dick-measuring contest and could see the forest for the trees. Maybe we're all getting underpaid, relative to the suits six floors up, and we'd do well to stand by each other instead of bickering over who works the hardest.
Open and admin window in on windows and do a deltree on C:\windows\system32
Profit