this post was submitted on 04 May 2024

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External monitor has intermittent signal and flashes black unless I disable it in device manager (self.techsupport)

submitted 8 months ago* (last edited 8 months ago) by x4740N to c/techsupport

19 comments fedilink hide all child comments

I bought a new external monitor recently and have had the issue of an intermittent display signal

Disabling the monitor in device manager fixes the issue and the monitor works fine when disabled so it's highly likely its some weird software issue but I'd like to find a proper fix for it

I am able to get it to have constant display signal by chance sometimes without disabling the display in device manager but turning off the external display brings back the issue when I turn it back on and it reconnects

OS: Windows 11

Display: Lenovo G27QC-30 with Lenovo's drivers installed *have tried with Microsoft drivers and run into the same issue

Have already tried uninstalling and reinstalling monitor on device manager and reinstalling drivers and that hasn't fixed the issue

Also have already tried using display driver uninstaller to clean install graphics drivers

Edit:

the events tab in windows device manager for the monitor properties does show this error sometimes:

Device not started (monitor)

Device DISPLAY\LEN66F4\5&3287afbc&1&UID4352 had a problem starting.

Driver Name: oem64.inf Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318} Service: monitor Lower Filters: Upper Filters: Problem: 0x0 Problem Status: 0xC00000E5

Edit 2:

The monitor will work fine once if i restart my laptop but disabling and re=enabling in device manager causes the problem

all 21 comments

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[–] [email protected] 5 points 8 months ago (2 children)

You try a different cable? What interface are you using?

Also have you tried a different computer on it to make sure it's not the monitor at fault?

[–] x4740N 1 points 8 months ago

Also did try another cable already

[+] x4740N -3 points 8 months ago (2 children)

[deleted]

[–] [email protected] 3 points 8 months ago (3 children)

You haven't mentioned any cables, resolutions or GPU. The monitor is 2560x1440 at 165Hz. Are you running it at that? Is it straight from the GPU, or does it go through a dock? Are you on a desktop, tablet, laptop?

Does it work at 1080p60? 720p60?

Might be a crappy DP cable, and disabling the device in device manager is actually disabling extra features or AMD FreeSync or whatever, so its going back to being a dumb display

[–] x4740N 1 points 8 months ago* (last edited 8 months ago)

I'm using hdmi because my laptop only has a hdmi port

Not using a dock

[–] x4740N 1 points 8 months ago* (last edited 8 months ago) (1 children)

The issue seems to have gone away for now after checking resolutions right up to the native 2560 x 1440 resolution

Not sure if it's just temporarily fixed or not

Edit: nevermind it's back

[–] [email protected] 1 points 8 months ago* (last edited 8 months ago) (2 children)

Ok, HDMI from laptop to monitor, running 2560x1440.
Rulled out freesync.
What refresh rate? Is it stable at 60hz?

[–] x4740N 1 points 8 months ago

No it is not stable at 60hz

[–] x4740N 1 points 8 months ago* (last edited 8 months ago) (1 children)

Not stable at 60hz

[–] [email protected] 1 points 8 months ago (2 children)

Have you had other monitors working from the laptop? From that port?

You might need to RMA the monitor.
You've tried other cables, and if it's all fine with other monitors then it points at bandwidth over the HDMI connection (ruled out by using a lower resolution/refresh rate) or it points at the monitor itself.

Disabling it in device manager is such an odd fix, it is nothing I've even remotely heard of, seen or come across. Googling around it is turning up nothing.
It hints at a software issue, but that might be a red herring. Disabling the device might make windows send "safe" resolution, refresh rate, bit depth, HDR etc. so if a dodgy port/cable/monitor can't handle the higher bandwidth, the safe signal is lower bandwidth and hides the underlying issue.
But it feels like that has been ruled out.

Maybe contact the manufacturer, see if they can help? Make a list of everything you have tried, and what happened. That way, you can hopefully break through T1 support or get a fast RMA approval

[–] x4740N 1 points 8 months ago* (last edited 8 months ago) (1 children)

Ok so setting it to limited range appears to have been a fluke because my log of further troubleshooting makes it evident.

Below i am pasting a text log of further troubleshooting tests i did, it does seem to suggest a faulty HDMI cable, Maybe the second HDMI cable i used to test twice also was faulty

i'm going to try and see if i can find another HDMI cable to test to see if that gives me any more information

but I'm wondering why disabling the monitor in device manager stops the issue if it is a faulty HDMI cable

Monitor resolution test:

PC Resolutions:

800x600:

144hz, 8bpc, Full Dynamic Range: Working at current time
*does not scale to full screen size and has black borders
60HZ,  8bpc, Full Dynamic Range: Working at current time
*With this one monitor or windows or gpu scales to the full screen size
60HZ,  10bpc, Full Dynamic Range: Working at current time
*monitor or windows or gpu scales to the full screen size
60HZ,  12bpc, Full Dynamic Range: Working at current timr
*monitor or windows scales to the full screen size

1024x768:

144hz, 8bpc, Full Dynamic Range: Working at current time
*Does not scale to full screen size

60Hz, 12bpc, Full Dynamic Range: Working at current time
* Scales to full screen size

1152x864:

144hz, 8bpc, Full Dyanimc Range: Working at current time
*Does not scale to full screen size

========

Later Steps:

2560x1440 at 12bpc 60hz full dynamic range works, so does 144hz 8bpc but this is after going through various resolutions in increasing length as documented in this text document

turning monitor off and on at this point in time does not reintroduce issue

next step is unplugging and re-plugging hdmi cable

re-plugging hdmi cable after approximatly 30 seconds, this reintroduces issue, changing to limited in nvidia control panel does not fix this

changing to 800x600 pc resolution after unplugging and replugging hdmi cable with nvidia control panel set at 144hz, 8bpc and limited dynamic range does not fix issue

then changing refresh rate to 60hz does not fix issue

setting to 1440x2560 before rebooting to see if rebooting does something

after laptop the nvidia control panel resolution was at 800x600 and the issue wasnt there but changed to 1440x2560 at 144hz 8bpc and issue started

disabling the monitor at this point in time in the device manager still fixes the problem (but breaks windows nightlight from working on external monitor as i have personally noticed when first trying to use windows nightlight after disabling the monitor in the device manager)

setting to 60hz, 8bpc 800x600 resolution

enabled in device manager, monitor blanks once but issue goes away

going to unplug and re-plug cable

re-plugged hdmi cable after 30 seconds, monitor blanks once but is stable and issue is gone

noted that output dynamic range in nvidia control panel is still set to limited

going to set to full dynamic range

at 8bpc, 60hz 800x600 at full dynamic resolution issue does not present itself

going to unplug and re-plug cable while the display resolution settings remain the same in nvidia control panel

plugging in cable after aproximatly 30 seconds, monitor blanks once but issue does not present itself

[–] [email protected] 1 points 8 months ago

Only reason I can think that disabling the monitor in the Device Manager is that it disabled freesync or HDR or stops windows trying to send CEC power saving commands or whatever.
I have no idea why it's a fix, but it clearly stopping windows from trying to do something which causes the screen to flash.

I would be surprised if changing between limited and full-range fixed it. That's a hangover from old broadcast standards. It doesn't change the data rates.

It seems like it's working at lower data rates?
So 1440p60 is working but 1440p144 isn't?
Which points to an HDMI cable issue, a GPU issue or a GPU driver issue (and I mention GPU/Driver because of freesync)

[–] x4740N 1 points 8 months ago* (last edited 8 months ago) (1 children)

Disabling the device might make windows send “safe” resolution, refresh rate, bit depth, HDR etc

Its definitely not windows sending a safe resolution and / or refresh rate, i checked the monitor OSD to confirm this

HDR works fine

I discovered that the monitor is working fine without disabling it in device manager if i select a limited range under "Output dynamic range" in the NVIDIA control panel, i have tested this in 8, 10 & 12bpc and at 60, 120 & 144hz, i am running at the native resolution for the monitor which is 2560 x 1440 so something doesn't like the full range

im going to check again at lower resolutions and full range to see if i can rule out a HDMI bandwidth issue

and if this helps

the hdmi cables im using used to be used for a TV

[–] x4740N 1 points 8 months ago* (last edited 8 months ago)

Activating amd freesync on the moniter does cause the issue but it isn't the only cause and the issue doesn't go away after turning off freesync

[–] Tylerdurdon 3 points 8 months ago

The guy is following basic troubleshooting practices and you didn't answer a single question. If you really want to narrow down where the issue is, try those things first before deciding you know where the issue is.

[–] TrickDacy 2 points 8 months ago (1 children)

Disabling the monitor in device manager fixes the issue and the monitor works fine when disabled

I don't understand this phrase and I'm not sure why no one else has asked about it. What does this mean?

[–] x4740N 1 points 8 months ago (1 children)

When you open the device manger it gives you an option to disable devices

I do this with the display to get it in a working state that stops the issue but its not a proper fix

[–] TrickDacy 0 points 8 months ago (1 children)

Yes, what doesn't make sense to me is what does "working" mean? Does disabling it not disable it, but instead fixes the issue?

[–] x4740N 1 points 8 months ago

Yes

i didn't know any way to better clarify it

but i want to find a proper fix instead of disabling it in device manager

[–] [email protected] 1 points 1 month ago* (last edited 1 month ago)

Commenting on my new main account as this was posted on my lemmy.world account before I switched to lemm.ee

The issue was likely DDC/CI but I can't say for certain, I'm 90% sure that's what was causing it but the 10% is the chance an update somewhere fixed it

The display works fine with DDC/CI off but I'm too scared to test it again to confirm it was DDC/CI that was causing the issue

I'm just sharing this for future reference for anyone that comes across my post in the future with a similar issue