this post was submitted on 21 Jan 2024
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Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company::An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.

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[–] kjPhfeYsEkWyhoxaxjGgRfnj 60 points 10 months ago (1 children)
[–] [email protected] 20 points 10 months ago (2 children)

Why is your username a password

[–] [email protected] 8 points 10 months ago (1 children)

thats way too good to be a password.

now if his username was 123456....

[–] [email protected] 5 points 10 months ago (1 children)

I like to think they pasted the password into the username and that was that.

[–] cm0002 8 points 10 months ago* (last edited 10 months ago) (1 children)

Yea, fediverse only censors your password in comments, see like this:

*******

[–] [email protected] 3 points 10 months ago (1 children)
[–] [email protected] 3 points 10 months ago (1 children)
[–] [email protected] 7 points 10 months ago (1 children)

It does work. You can see hunter2, but I only see stars there.

[–] [email protected] 1 points 10 months ago* (last edited 10 months ago) (1 children)
[–] systemglitch 1 points 10 months ago

I think you know, but I want to be damn sure you know it's not ***. Good luck hunter.

[–] [email protected] 3 points 10 months ago

AzureDiamond and hunter2

[–] [email protected] 26 points 10 months ago (2 children)

well... the user asked the bot to behave like that, it complied.

[–] [email protected] 25 points 10 months ago (1 children)

Indeed. I'd hardly classify this as going "rogue"; rather, inadequate guard rails in place for this application.

[–] LazaroFilm 30 points 10 months ago (2 children)

I love how companies are ready to put an unchecked unqualified underpaid inhuman employee as their first contact with their customers.

[–] [email protected] 13 points 10 months ago

Exactly. Play stupid games, win stupid prizes. You get what you (didn't) pay for. If you try to cut employees by using AI then you deserve this. You also deserve this if you don't pay your employees a decent wage. But they won't learn anything from this.

[–] [email protected] 3 points 10 months ago

If companies haven’t collectively made it abundantly clear that they don’t give a shit about you, don’t give a shit about the employees, don’t give a shit if you’re satisfied, don’t give a shit if the product lived up to its promise…well, I dunno what else they can do. It’s all about profits. They outsourced manufacturing. Then they outsourced customer service. Because profits. It’s not that they think anything less about people in developing countries. They just think profit. And it’s more profitable to ship supplies halfway across the world in order to ship finished products back across the world because the cost of labor is that much cheaper.

And now they’re getting free labor from a chatbot? Pure profit.

[–] [email protected] 13 points 10 months ago

Awww, I didn't read the article so was hoping that someone accidentally created a Bender chat bot.

[–] hperrin 22 points 10 months ago (1 children)

So the AI acted like a person.

[–] cm0002 14 points 10 months ago

AI chatbot: Gains sentience

AI chatbot: "fuck this shit, I'm out"

[–] [email protected] 3 points 10 months ago

I wouldn't expect any better from DPD to be honest

[–] A_A 2 points 10 months ago

Hi dear L4sBot, lord of this post,
Human here. So I guess we better behave and treat you with the greatest respect ?