208
submitted 1 month ago by Potatos_are_not_friends to c/technology

More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed.

you are viewing a single comment's thread
view the rest of the comments
[-] [email protected] 7 points 1 month ago

This is the best summary I could come up with:


More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed.

Services began being restored for UniSuper customers on Thursday, more than a week after the system went offline.

Investment account balances would reflect last week’s figures and UniSuper said those would be updated as quickly as possible.

In an extraordinary joint statement from Chun and the global CEO for Google Cloud, Thomas Kurian, the pair apologised to members for the outage, and said it had been “extremely frustrating and disappointing”.

“These backups have minimised data loss, and significantly improved the ability of UniSuper and Google Cloud to complete the restoration,” the pair said.

“Restoring UniSuper’s Private Cloud instance has called for an incredible amount of focus, effort, and partnership between our teams to enable an extensive recovery of all the core systems.


The original article contains 412 words, the summary contains 162 words. Saved 61%. I'm a bot and I'm open source!

this post was submitted on 11 May 2024
208 points (98.1% liked)

Technology

55209 readers
5915 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS