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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 10 months ago by [email protected] to c/technology

70 comments fedilink hide all child comments

Air Canada appears to have quietly killed its costly chatbot support.

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[–] fedroxx 5 points 10 months ago (1 children)

That won't hold up, though.

[–] [email protected] 4 points 10 months ago

I don't know about that. From the article:

Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.