this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 10 months ago by [email protected] to c/technology
70 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 23 points 10 months ago (1 children)

I could see this simply resulting in every chatbot having a disclaimer that it might be spitting straight bullshit and you should not use it for legal advice.
At this point, I do consider this a positive outcome, too, because it's not always made obvious whether you're talking with something intelligent or just a text generator.

But yeah, I would still prefer, if companies simply had to have intelligent support. This race to the bottom isn't helping humanity.

[–] fedroxx 5 points 10 months ago (1 children)

That won't hold up, though.

[–] [email protected] 4 points 10 months ago

I don't know about that. From the article:

Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.