this post was submitted on 19 Jan 2024
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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)
submitted 9 months ago by dantheclamman to c/technology
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[–] SinningStromgald 19 points 9 months ago (1 children)

I have never gotten a better price by threatening to cancel. I was instead told to cancel and signup again in a year or two so I could qualify for "new customer" pricing. There is no reward for loyalty with Telcos.

[–] [email protected] 18 points 9 months ago

I imagine it depends on the availability of viable competition in the area. In many areas of the US, there is only one ISP available to customers, so when people threaten to cancel, they know that most of them are bluffing.