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For profit isn’t inherently a bad thing, but the more essential the service should warrant more and more regulations on safety security and pricing. They should not be given unlimited control over these.
Government agencies are more than capable of providing equally shitty service even without a profit motive, see: DMV. Any monopoly is. This is partially why regarding universal healthcare most people aren’t advocating for government owned healthcare facilities, but the government being the single payer to privately run facilities to control prices.
While government monopolies can absolutely create shitty services, the main difference between a government service and privately-controlled service is that the government (and hence, the people, in a democracy) has the power to direct the service on how to operate. The government can’t just shut down a private power supplier because their customer service is trash, and the individual consumer has no power as to how the service operates.
I assume the DMV being shitty is just a meme, like Taco Bell giving you diarrhea.
cause i've been in many DMVs, in several states, and never had a headache with it, and no one I know personally has had a problem either. Small sample base, of course.