Literally what he did in the next paragraph:
The Biden administration has focused on revising and expanding federal student loan forgiveness programs that existed before Biden took office. That approach allowed the administration to expand loan forgiveness options despite its failure to implement new federal forgiveness programs after the Supreme Court struck-down Biden’s initial plan in 2023.
There were a couple of mass emails sent. One before the crash and another after the crash. From another source:
https://www.nytimes.com/2025/01/31/us/politics/federal-workers-opm.html