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I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
this post was submitted on 15 Dec 2023
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Mildly Infuriating
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That all loads of companies that do. In this case it would be better because it would actually understand what constitutes an email rather than running some standard script with no comprehension of what it's doing.
The difference between AI and automated script responses is AI is actually thinking at some level.
That's not what AI is though.
An AI is pretty good and doing whatever it's programmed to do it's just you have to check that the thing it's programmed to do is actually the thing you want it to do. Things like chatGPT our general purpose AI and essentially exist more or lesses a product demonstration than an actual industry implementation.
When companies use AI they use their own version on their own trained data sets.
That is not how AI works.
It's not programmed at all, it's a developed network, it evolves in the same way that the human brain evolves, saying it will try and solve the problem in the shortest possible time is like saying that human agents will try and solve the problem in the shortest possible time. It's a recursive argument.
You have rather proved my original point which is that everyone talking about AI doesn't know what they're talking about.
You might say "oh but an artificial intelligence could never possibly match the intelligence of humans" but why would that be the case? There's nothing magical or special about human intelligence.