this post was submitted on 11 Nov 2023
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Free returns disappearing from retailers | The era of free returns — an essential part of the rise of online shopping — is ending (www.axios.com)
submitted 1 year ago by [email protected] to c/technology
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[–] afraid_of_zombies 56 points 1 year ago (1 children)

I will continue to only deal with companies that offer free returns.

[–] nutsack 16 points 1 year ago* (last edited 1 year ago) (1 children)

an understandable personal policy, but a lot of small businesses can't compete with these companies. my margins are thin and my products are expensive, so if I accept a return from a customer i am losing money. the cost of producing the item that got returned is not recuperated it's just gone.

[–] afraid_of_zombies 8 points 1 year ago (1 children)

I am not sure what to advise. It isn't personal.

[–] nutsack 11 points 1 year ago (1 children)

I just think it's something interesting to think about. there's a lot of things that gigantic companies do in order to eat small business that can't afford to.