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this post was submitted on 11 Nov 2023
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Technology
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This is the best summary I could come up with:
Starlink's lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts.
Starlink's account-recovery page that allows users to request password resets with an email address or phone number hasn't been working for them.
"When I try to reset my password via the email option, I get the error 'User not found,'" we were told by Adam, a Starlink customer in Alabama who preferred that we not publish his last name.
When Adam tried to reset his password by entering his phone number, he received a text message with a password-reset link.
"I installed our Starlink two days ago, and received the email this afternoon that my account had been reset and that a refund was on the way.
Some people had Starlink dish shipments in transit when the account-reset email arrived and were concerned about whether they would be able to activate service.
The original article contains 493 words, the summary contains 155 words. Saved 69%. I'm a bot and I'm open source!