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that's hilarious.
things have come a long way in the last 5 years or so. i have a lot of bad things to say about Samsung software but updates/support is good now. that being said, I'm on a pixel as a primary device at the moment so YMMV
Well, I gave up after 2 phones and 1 tablet with no updates. Peak planned obsolescence seemed to be the way they ran their business and they lost me as a customer permanently. Their appliances are even worse.
When was that. I tried Samsung with the s5, s7 edge, and then went to one plus for awhile. The s5 and s7 edge were never great and we're laggy. I've now had an s21+ for over two years and the experience has been great. I'm pretty sure I'll get another 2 years out of this phone before I upgrade.
Note10 back about 2015, I think the phones were S3 and S4. There may have been an update or two but it was such a massive pain in the ass to find and install them without borking the phone, I just went to Cyanogenmod until the phones died. CM (eventually Lineage) was awesome about updates. If that Note10 ever had an update released, I never found it, and I even emailed Support a few times about it.
Same with a smartTV of theirs, never got an update on the shit operating system, plugged in a XBM/kodi netbook and been on that ever since. On the plus side, that TV has lasted a decade, unlike any of their appliances I bought at the same time. I was a real Samsung fanboi and now I won't even bother looking at them.