this post was submitted on 05 Nov 2023
1469 points (99.3% liked)
Memes
45957 readers
1809 users here now
Rules:
- Be civil and nice.
- Try not to excessively repost, as a rule of thumb, wait at least 2 months to do it if you have to.
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Don't forget the 2 minute preamble about how the options have changed, and how they value you as a customer.
If some bad shit went down, it's also a 30 second recording of "unprecedented times".
When have the options ever not changed?
Do they think I’m calling so regularly that I have the options memorized? If so, that assumption says a lot about how shitty their product or service is.
It's a psychological trick to make you pay attention.
Source: I used to program call centers.
There's one doctor's office I call that has been saying "our menu options have changed" for like 10 years and literally the options are:
It hasn't changed and have my phone programmed to wait 3 seconds before hitting 2.