this post was submitted on 05 Nov 2023
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(Goes through a phone maze to get the option you need, then the robot voice comes on)
“OUR STAFF CAN HANDLE THAT REQUEST TUESDAY THROUGH THURSDAYS BETWEEN 10AM AND 4PM. GOODBYE.”
Don't forget the 2 minute preamble about how the options have changed, and how they value you as a customer.
If some bad shit went down, it's also a 30 second recording of "unprecedented times".
When have the options ever not changed?
Do they think I’m calling so regularly that I have the options memorized? If so, that assumption says a lot about how shitty their product or service is.
It's a psychological trick to make you pay attention.
Source: I used to program call centers.
There's one doctor's office I call that has been saying "our menu options have changed" for like 10 years and literally the options are:
It hasn't changed and have my phone programmed to wait 3 seconds before hitting 2.