Memes

45957 readers

1809 users here now

Rules:

Be civil and nice.
Try not to excessively repost, as a rule of thumb, wait at least 2 months to do it if you have to.

founded 5 years ago

MODERATORS

[email protected]

1469

Loving this AI revolution so far (sh.itjust.works)

submitted 1 year ago by [email protected] to c/[email protected]

61 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] jaybone 7 points 1 year ago (2 children)

When have the options ever not changed?

Do they think I’m calling so regularly that I have the options memorized? If so, that assumption says a lot about how shitty their product or service is.

[–] punkwalrus 4 points 1 year ago

It's a psychological trick to make you pay attention.

Source: I used to program call centers.

[–] CosmicTurtle 4 points 1 year ago* (last edited 1 year ago)

There's one doctor's office I call that has been saying "our menu options have changed" for like 10 years and literally the options are:

1 - If you are a doctor
2 - New patient or existing patient scheduling an appointment
3 - medication refills
4 - billing
5 - directions and fax number
0 - talk to a representative

It hasn't changed and have my phone programmed to wait 3 seconds before hitting 2.