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I work in a 911 dispatch center, we had a shooting at a bowling alley a few years ago, it was probably one of the craziest, most stressful incidents we've had since I've been working there. So that hits a little close to home for me.
The incident we had wasn't a mass shooting, just some assholes who shouldn't have had guns got into a fight and started blasting.
It was right after shift change, we had pretty much all just sat down and logged in, usually at that time of day there's not too much really going on, and then suddenly everyone in the room's phone went off at once and everything became chaos for the next hour or so.
The shooting was over by the time we got the first call, the shooter was probably even long-gone, out the door in a car speeding away.
My first caller was just hysterically screaming, I couldn't really get any useful information from them, but from what I could hear in the background it sounded like they were close to the victims, maybe even had been part of their group.
We had about 3 or 4 wildly different descriptions of the suspect. Was it one person or was it three? We're they old or young? Black or white? We're they wearing trench coats, hoodies, military style jackets?
We had a caller who had grabbed some kids and pulled them into a utility closet to hide.
We had calls coming in for the rest of the night and even the next day from people who were there and fled as soon as it started.
Just absolute chaos.