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It's actually not that hard. If the assigned tasks are being fulfilled within set parameters there's really nothing to observe and keep track of. What they're worried about and what they can't monitor and observe is what the employees are doing outside of those tasks.
My friend works from home he does all his work and in the down time he'll run errands, work out, and play pool at his local bar. Whatever. His work is fully completed and submitted and his performance views are top notch.
And that's pretty much the only thing employers need to be worried about. How well the work is being completed.
Fuck the office.
Your former coworkers are incredibly lucky that after showing management how to turn 80h/week into 4h/week, they didn't keep the automation train going. Because the very next thing they would do is lay off 90% of the staff and make the remainder still work full time.
Automation should do what you did - give people more time off. Just about every corp uses it to minimize labour costs, though.
Management probably didn't realize that the work was getting automated.
When the pandemic hit and I knew I was going to be working from home, I feared that my productivity would plummet and I'd miss the office. I reassured myself that it would only be a couple of weeks and then everything would go ban to normal. (Boy, was I naive!)
When I started working from home, though, I found that I loved it. I'm more productive without people chatting me up or managers looking over my shoulder.
I'm even eating healthier. When I went into the office, I'd pack all the food I'd think I needed for the day. I'd always overpack and then, with the food sitting right there, I'd snack throughout the day. Now, I can take the time to prepare healthy meals in my kitchen for lunch and snacks, while close, aren't within arm's reach.
I'm now permanently work from home and loving it. If I ever looked for another job, Work From Home would be a huge selling point. I'm not going to say I'd never go into another office, but if I had two job offers except one was work from home, I'd pick that one.
Dude it's amazing. I had my reservations as well. I did a lot of preparation ahead of time, but now I'm never going back.
Apologies for nitpicking, but they do need to track if the task is completed or not, especially when there's a chain of tasks that need to be completed in a certain order for the overall goal to be completed.
Otherwise, yeah, I was coming here to post the same thing, you don't need to watch your workers while they're working, you just need to confirm that they finish the tasks you assign them. If they have blocks on their tasks they'll let their manager/lead know.
Yeah tracking task completion and quality of the tasks done is all I'd care about too.
I'd even go as far as to set up a bounty board for one time tasks up for grabs. Each one comes with a payout according to how much additional work someone's gotta do to get it done, with big emergency items paying out vastly more than small time stuff that can be done at any time.
Stuff related to achieving company stretch goals would be given the pay bonus but also some fun extras like extra PTO or a "gift card" for a grocery trip or some other necessity expense. Basically just cutting them a grain dole check since subsidizing major household expenses is a proven means of giving people the space for social advancement.
It'd be my way of saying "I know you don't have to do this in your contract duties, so have a little incentive for the extra helping hand!"
I think the manager's struggle is when things aren't completed in the time expected. Is it because there were unexpected unknowns that added more time, or is it because the person is just fucking off and not working? When the employee is WFH, this is a much more difficult question to answer.
This is a valid point, but should be something that gets addressed on a case-by-case basis since it's inevitably about that specific employee's productivity.
Of course it’s case by case, however it’s an incredibly common dilemma for a manager, and one that becomes near impossible to gauge properly when the employee is remote.