this post was submitted on 07 Oct 2023
342 points (96.5% liked)

Technology

60091 readers
2758 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 2 years ago
MODERATORS
L3s
[email protected]
[email protected]
L4s
enu
342
Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 1 year ago by [email protected] to c/technology
85 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[โ€“] [email protected] 17 points 1 year ago (1 children)

I'm interested in if the AI agent has the power to disseminate refunds or at least return authorizations.

One of the things fascinating to me is that some of the problems humans are bad at handling (such as social engineering) AI tends to be even worse at.

[โ€“] Smokeless7048 2 points 1 year ago

I mean, if you go to your credit card provider with a copy of the log with their rep, and the rep says "i authorize a refund", you can atleast make the argument.

Any company scummy enough to trust an AI for this wouldnt give it the authority, though