this post was submitted on 07 Oct 2023
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Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 1 year ago by [email protected] to c/technology
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[–] GALM 60 points 1 year ago (1 children)

And the way customer support staff can be/is abused in the US is so dehumanizing. Nobody should have to go through that wrestling ring.

[–] fluxion 53 points 1 year ago (1 children)

A lot of that abuse is because customer service has been gutted to the point that it is infuriating to a vast number of customers calling about what should be basic matters. Not that it's justified, it's just that is doesn't necessarily have to be such a draining job if not for the greed that puts them in that situation.

[–] blanketswithsmallpox 3 points 1 year ago* (last edited 1 year ago)

There was a recent episode of Ai no Idenshi an anime regarding such topics. The customer service episode was nuts and hits on these points so well.

It's a great show for anyone interested in fleshing some of the more mundane topics of ai out. I've read and watched a lot of scifi and it hit some novel stuff for me.

https://reddit.com/r/anime/s/0uSwOo9jBd