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That's where I have to disagree. Perhaps in your country you have lots of OEM repair stores but where I live we have none. Only 3rd party guys who are totally independent.
I had a LG V30 in mint condition but the battery was done. No one has that battery and no one is interested in getting it because LG sold so few devices here. You can't even find cases for most phones, only Samsung phones or iPhone's.
So I had to get a new phone.
This is very common in most of the world, especially the Developing countries.
Not to mention, 3rd parties can make a mess at times, and then good luck obliging them to make up for it...
I don’t doubt they didn’t have one in stock but I have trouble believing they wouldn’t order one for you or swap it if you brought it in yourself. You can buy one online and have it delivered anywhere in the world in days for $30.