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But they are replaceable in that sense. You can take it back the the manufacturer or to one of those independent phone stores and they’ll swap out a battery for you.
I don’t think a user swappable battery is actually a feature most users need. Not when smartphones get over a day out of a charge, you can charge at home, work or in a car, and external batteries exist.
That's where I have to disagree. Perhaps in your country you have lots of OEM repair stores but where I live we have none. Only 3rd party guys who are totally independent.
I had a LG V30 in mint condition but the battery was done. No one has that battery and no one is interested in getting it because LG sold so few devices here. You can't even find cases for most phones, only Samsung phones or iPhone's.
So I had to get a new phone.
This is very common in most of the world, especially the Developing countries.
Not to mention, 3rd parties can make a mess at times, and then good luck obliging them to make up for it...
I don’t doubt they didn’t have one in stock but I have trouble believing they wouldn’t order one for you or swap it if you brought it in yourself. You can buy one online and have it delivered anywhere in the world in days for $30.
What phone are you using? Both apple and Samsung have made their devices borderline impossible to swap the battery out. They will then charge you an arm and a leg for sometime that used to be an easy swap.
In my country Apple will swap the battery for you for $160Aud on their latest phones that cost Aud1800+. Older models are even cheaper. That’s not an arm and a leg when the battery itself will be over $100aud and you get full warranty coverage out of it.
https://support.apple.com/en-au/iphone/repair/battery-replacement