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Paid full price and got this in the mail (open box). GameStop and I have different definitions of “new”
(i.imgur.com)
this post was submitted on 13 Sep 2023
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We have very different definitions of used
As soon as the case is removed from the shrink wrap it is used. GameStop won’t pay you full price to trade in an open copy of a game just because you say you never put it in your console.
When. I buy a NEW game, the entire thing should be in mint condition, case included. When I pay full price, I’m paying for everything that comes inside the shrink wrap, and it should be unadulterated.
If anything has been adulterated in any way compared to how it came from the factory, then I shouldn’t have to pay full price.
That wouldn't be used, that would be open box which is very different. GameStop doesn't trust consumers when they say something is new, but realistically if they're selling a "used* item as new then that's false advertising and they'd get in huge trouble. They're selling an open box item as new, which is fine, because it is unused.
A new car that has yet to be sold to anyone but that has also been on numerous test drives is still a new car.
Dude employees can take games home to play them, and they sell them full price as “new”
That’s fucking used.
Source: two friends worked at that shit company.
Go try selling an open copy of a game on eBay or Craigslist as “new”. You won’t get people paying “new” prices for it. You will get people paying “used” prices. And your prices will be even lower if the case is all grubby and covered in stickers, as GameStop tends to do.
If they want to sell these as “open box”, fine, but selling them as new for new prices is downright shitty and that is what people have a problem with.
This is not a tough concept to grasp. No other retailer is shitty enough to open all their products, sell them at full price, then tell their customers to fuck off when they complain.
Fuck GameStop.
Yeah big difference between some random seller and an actual company that can get the book thrown at them for being shady. New requires closed box for p2p sales because you can't trust anyone at all. If I could somehow definitively prove that I've not actually played a game and the only thing removed was the plastic covering then, yeah, I could easily sell it as new.
Let’s put it another way.
When I buy a new product, I’m paying for everything that comes inside the shrink wrap, case included. Once you open that case, the case is used. It is no longer in brand new mint condition.
If GameStop had a reputation for taking care of their open boxes and ensuring that they were in as close to mint condition as possible, I probably wouldn't care. But they don't. Every time this happened to me, I got a scuffed up case covered in hard to remove stickers. In some cases, you end up like OP and pay the full new price for a bare disc with no original case or manual. The fact that you are OK with that is astounding.
Why are you so eager to defend shitty behavior that only GameStop engages in? Are you just completely oblivious to the fact that many people who still buy physical games want to keep the packaging in good condition?
Yes we do. New to me is unopened..if you took the plastic off I'm not paying.new. GameStop wouldn't take this game back as new either.
GameStop wouldn't take it back because they can't take your word for it, where they themselves know that it's effectively "new" even if it's open box for display reasons. Consumers can somewhat reasonably assume that they aren't selling you a used product as new due to potential false advertising claims.
An item that is open but never used is still new. A new car that has yet to be sold to anyone but that has been on numerous test drives is still new.
As a consumer I can verify the car is running, the interior still looks fresh, there are no dings, the engine isn't missing hoses, etc. I can't verify the disc hasn't been scratched lightly until I know the disc reads.
You can... look at the disk?
Besides, who cares if the car looks fresh? The doors were opened, and gasp taken for a test drive! So therefore it's no longer new!
All I'm saying is technically speaking "new" doesn't mean "absolutely an unequivocally untouched." It just means it hasn't been sold or used by anyone else. Open box isn't "used," it's "open box" and effectively new, and can generally be treated as such. You're free to be skeptical, though, as would I
Looking at the disc doesn't always show damage.
Would GameStop take open box as a new return? No. So they shouldn't see it as new.
I already addressed that and I'm not going to go in circles with you
I got you. I can take their word for it that the disc is perfect but they can't take mine. Makes sense.