this post was submitted on 27 Feb 2025
176 points (97.8% liked)

Technology

63493 readers
4531 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
L3s
enu
technopagan
L4s
176
Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents (www.bloomberg.com)
submitted 2 days ago by [email protected] to c/technology
39 comments fedilink hide all child comments
 

Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents

you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 35 points 2 days ago (4 children)

The firm’s software also eliminates background noise — like crowing roosters, ambulance sirens and office chatter

I mean, I'd hope that a call center would...have the kind of sound isolation, workplace policy, and audio setup to more-or-less deal with that in the first place.

[–] [email protected] 39 points 2 days ago

A lot of these places are sweat shops with computers.

[–] [email protected] 14 points 1 day ago

The chicken noises are the highlight of my tech support calls, so this sucks for me.

[–] Khanzarate 14 points 2 days ago

A bunch are work from home setups.

[–] [email protected] 8 points 1 day ago

What do you mean we can no longer have a Bring-your-rooster day?