this post was submitted on 19 Feb 2025
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I love when the government calls on a private number and asks me to confirm my name, DOB, address, etc. "Absolutely not, I have no way of confirming who you are". They seem shaken by the response. Given their atrocious security protocol there's no way I'm giving a private number any of that info.
We recently had to do this as part of a campaign. First thing I would say to the person on the other side 'If you're not comfortable confirming this, please email the address provided with the correspondence'.
I completed all my calls in about 15 minutes and fobbed the work onto the team that was monitoring the inbox.
Such a stupid way of doing things
Happened all the time when I worked for the SRO doing outbounds haha. I was always like, "fair enough! When you get a letter saying you owe X* tax, call us on the number on the letter then!" 😂
*X in place of payroll/investment home tax lol, not the actual figure/amount!