this post was submitted on 15 Jan 2025
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How to piss off management with one simple word.
Am manager, hate should.
Should presumes an ideal set of conditions with perfect context.
Could is a much better term as it implicitly accepts real world conditions and a lack of total context by couching the affirmation as contingent upon only the discussion (and prior references) at hand.
In my experience, people want "it will work." They will not accept "it could work" at all.
"It should work" is the perfect amount of hedge, even when you know "it will work," because all of us have been burned by simple assumptions that were right 1000 times before and were somehow wrong this time.
Getting a bit in between the lines, "should" more often than not reads to me as "it's expected to work and we're working towards it".
While "could" sounds like a shrug: "it may work, but I/we have little to no control over it".