this post was submitted on 09 Dec 2024
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Do people really look at or read reviews of McDonald's?
Probably very few if any. Admittedly the outlier, I read Chipotle reviews because I've had too many of them give a time for pickup then proceed to dilly-dally for 20-30 mins past the time they gave me. Not cool. I'm happy to wait, but don't tell me it's going to be done.
I have never looked at the reviews for a fast food franchise. They're all much the same, which is kinda the point.
The food and ingredients are the same, but the quality can vary a lot depending on how bad of job they do cooking it. When you've been disappointed enough by buying dry and borderline-burned breakfast, you stop trusting that all locations are equal.
When you're an out of towner looking for the nearest place to go and get coffee or use a public bathroom, reviews matter.