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That's what happens when you tie people's bonuses directly to how many planes they push out the door. You optimize for production quantity at the cost of everything else.
Let’s ignore Boeing for a second, because this is an interesting problem. Our society rewards production and accepting that, I’m not sure getting planes “out the door” is inherently bad.
It seems to me the issue lies in how to reward the auditors. I think we’d all agree this responsibility should ultimately be a Gov’t function.. but internal quality assurance is a thing too. So, how does a company reward this team of auditors? E.x., Finding more errors naively seems like the correct metric. However, their bonus would then go down with program effectiveness- that is, fewer errors/faults based on adversarial competition between the production team and the auditing team would lead to fewer findings (presumably).
Management bonuses is a whole other issue. Then, who should oversee this entire program of rewards to ensure it’s systematically safe for the public? Assuming we accept the premise that rewards are desired.
Boeing doesn't reward their auditors (called QA Inspectors in aviation). They've been cutting down their numbers and replacing them with much less experienced people at much lower pay for many years.
Yes, that’s why I said let’s ignore Boeing. I’m asking for the “correct” solution to this problem.
The more I think about it, I think the adversarial nature of auditing must come from the Government side. Which is precisely why Boeing became an issue.
There is an option where independent teams of auditors review the product, and the team with the most findings gets a bonus. Perhaps this could be considered. But again, who’s job is it to ensure this overall program is safe for the public? That’s not the manufacturer, especially a corporation. We already know the courts have ruled corpos only responsibility is to current stock holders and short term gains.
“The team with the most findings.” Lol
“Here are your audit reports. We’ve made them extra spicy this month, just like you like it.”