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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 2 weeks ago by [email protected] to c/nottheonion

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[–] [email protected] 63 points 2 weeks ago (1 children)

LOL!!

I moved somewhere, where the local government owns the majority share of the teleco that provides the Internet in the area. 30% ownership is co-op, which leaves something like 15% that's private interest. The ISP runs amazing, 1Gbps fiber to the house for $45/mo and the co-op just forwarded a motion to the local government for consideration to upgrade to 10Gbps.

I moved here from a place that was a Comcast monopoly zone that gave max 350Mbps for $70/mo.

In a better society the CEOs of AT&T and Comcast would have already been dragged out into the street, long before we got to this point.

[–] SuperIce 15 points 2 weeks ago (1 children)

Yeah, I have 1.2 Gbps from Comcast for $80, plus another $30 for unlimited data, so $110 total. Upload is still only 35 Mbps. It's ridiculous but there's no other options.

[–] pivot_root 3 points 2 weeks ago (1 children)

Fiber or cable? ISPs are total dicks, but with cable they at least have the excuse that the asymmetry is a consequence of the technology.

[–] SuperIce 6 points 2 weeks ago (1 children)

Cable. We have DOCSIS 3.1, which supports 10Gbps down and 1Gbps up. 35 Mbps up on a DOCSIS 3.1 network is atrocious.

[–] pivot_root 4 points 2 weeks ago* (last edited 2 weeks ago)

For 35 up, if it were an actual limitation and not entirely artificial, I would have guessed 3.0 with a 2-channel bond and some terrible noise. But on DOCSIS 3.1 that excuse goes out the window, and yeah, that's absolutely atrocious.