this post was submitted on 16 Nov 2024
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San Francisco tech company Forward, once worth $1B, abruptly shuts down (www.sfgate.com)
submitted 1 month ago by [email protected] to c/technology
11 comments fedilink hide all child comments
 

The homepage of the company’s websitecurrently reads a shutdown notice. It says Forward is closing clinics, canceling patients’ scheduled visits and turning off its mobile app. The company wrote, “We know this news is abrupt,” and promised that its medical staff would be reachable by email until Dec. 13. Per Business Insider, Forward also shared the message with customers in a late-night email Tuesday.

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[–] ripcord 2 points 1 month ago (2 children)

Why would there be appointments at all...?

[–] [email protected] 4 points 1 month ago

Could be that the AI is just vaporware they use to get funding from VCs while effectively being a normal clinic.

[–] dustyData 4 points 1 month ago

Most likely, as with all AI as a service startups. After a certain mass of users the models can't keep up. So to reduce the response times they pay offshore firms to have real people answer the chat. Unfortunately, doctors willing to answer a chat all day are way less numerous than cheap labor.