this post was submitted on 16 Nov 2024
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The homepage of the company’s websitecurrently reads a shutdown notice. It says Forward is closing clinics, canceling patients’ scheduled visits and turning off its mobile app. The company wrote, “We know this news is abrupt,” and promised that its medical staff would be reachable by email until Dec. 13. Per Business Insider, Forward also shared the message with customers in a late-night email Tuesday.

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[–] [email protected] 62 points 2 days ago (3 children)

tech-laden “AI doctor’s office,”

For those wondering what they did,

[–] ripcord 2 points 18 hours ago (2 children)

Why would there be appointments at all...?

[–] dustyData 2 points 10 hours ago

Most likely, as with all AI as a service startups. After a certain mass of users the models can't keep up. So to reduce the response times they pay offshore firms to have real people answer the chat. Unfortunately, doctors willing to answer a chat all day are way less numerous than cheap labor.

[–] [email protected] 3 points 12 hours ago

Could be that the AI is just vaporware they use to get funding from VCs while effectively being a normal clinic.

[–] Arbiter 45 points 2 days ago
[–] seaQueue 31 points 2 days ago (1 children)

Anyone want to place bets on how much of their "AI" medical advice was just medical students and low cost doctors overseas answering questions?

[–] [email protected] 7 points 1 day ago

Why would they use real doctors at all?