Fans customized the Wicked movie poster to more closely match the original Broadway poster.
Original Broadway Poster:
Movie poster:
Some fans, disappointed by the poster, altered it to be closer to the original, moving Grande’s hand and lowering the brim of Erivo’s hat to cover her eyes. The edits prompted Erivo to respond. “This is the wildest, most offensive thing I have seen
“None of this is funny. None of it is cute. It degrades me. It degrades us,” Erivo continued. “The original poster is an ILLUSTRATION. I am a real life human being, who chose to look right down the barrel of the camera to you, the viewer… because, without words we communicate with our eyes.”
So, this seems like a completely reasonable reaction to fans making fan content.
In matters of taste, the customer is always right.
Nobody but the audience gets to decide what the audience wants. Not writers, not actors, not directors, not graphic designers. If you can give the audience something they didn't know that they wanted until they got it, so much the better for you. But if the audience just plain wants something else, then there's no amount of cajoling or negotiation that will make them feel otherwise.
That said, I have no idea what the collective response is to either of these posters, and this does feel a bit like a tempest in a teapot.
You haven't worked a service gig comrade. When someone asks for they're bacon sandwich to be raw you'll understand.