this post was submitted on 06 Sep 2024
111 points (95.1% liked)
Programming
17313 readers
113 users here now
Welcome to the main community in programming.dev! Feel free to post anything relating to programming here!
Cross posting is strongly encouraged in the instance. If you feel your post or another person's post makes sense in another community cross post into it.
Hope you enjoy the instance!
Rules
Rules
- Follow the programming.dev instance rules
- Keep content related to programming in some way
- If you're posting long videos try to add in some form of tldr for those who don't want to watch videos
Wormhole
Follow the wormhole through a path of communities [email protected]
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
To add to that last point, I worked for a company (at retail) that claimed to know that keeping customers was cheaper than getting new ones, and corporate even implemented a policy where the clerks on the floor had up to $100 to keep a customer happy. I never once saw that $100 used, and the one time I tried to keep a customer (who had just spent $3000) happy, management refused to let him return a crap $100 printer because he didn't have the manual in the box. He had left it at home, and was glad to bring it in next time he was in. Nope. And that incident was within a week of implementing that system.
So even when a company understands that point, it's still really hard to make good on it at the levels that it can matter.
It's almost like corporations are incentivized to be greedy and parasitic, instead of investing in their customers and workforce? I call it vulture capitalism.