Intro
We would like to address some of the points that have been raised by some of our users (and by one of our communities here on Lemmy.World) on /c/vegan regarding a recent post concerning vegan diets for cats. We understand that the vegan community here on Lemmy.World is rightfully upset with what has happened. In the following paragraphs we will do our best to respond to the major points that we've gleaned from the threads linked here.
Links
Actions in question
Admin removing comments discussing vegan cat food in a community they did not moderate.
The comments have been restored.
The comments were removed for violating our instance rule against animal abuse (https://legal.lemmy.world/tos/#11-attacks-on-users). Rooki is a cat owner himself and he was convinced that it was scientific consensus that cats cannot survive on a vegan diet. This originally justified the removal.
Even if one of our admins does not agree with what is posted, unless the content violates instance rules it should not be removed. This was the original justification for action.
Removing some moderators of the vegan community
Removed moderators have been reinstated.
This was in the first place a failure of communication. It should have been clearly communicated towards the moderators why a certain action was taken (instance rules) and that the reversal of that action would not be considered (during the original incident).
The correct way forward in this case would have been an appeal to the admin team, which would have been handled by someone other than the admin initially acting on this.
We generally discuss high impact actions among team before acting on them. This should especially be the case when there is no strong urgency on the act performed. Since this was only a moderator removal and not a ban, this should have been discussed among the team prior to action.
Going forward we have agreed, as a team, to discuss such actions first, to help prevent future conflict
Posting their own opposing comment and elevating its visibility
Moderators' and admins' comments are flagged with flare, which is okay and by design on Lemmy. But their comments are not forced above the comments of other users for the purpose of arguing a point.
These comments were not elevated to appear before any other users comments.
In addition, Rooki has since revised his comments to be more subjective and less reactive.
Community Responses
The removed comments presented balanced views on vegan cat food, citing scientific research supporting its feasibility if done properly.
Presenting scientifically backed peer reviewed studies is 100% allowed, and encouraged. While we understand anyone can cherry pick studies, if a individual can find a large amount of evidence for their case, then by all accounts they are (in theory) technically correct.
That being said, using facts to bully others is not in good faith either. For example flooding threads with JSTOR links.
The topic is controversial but not clearly prohibited by site rules.
That is correct, at the time there was no violation of site wide rules.
Rooki's actions appear to prioritize his personal disagreement over following established moderation guidelines.
Please see the above regarding addressing moderator policy.
Conclusions
Regarding moderator actions
We will not be removing Rooki from his position as moderator, as we believe that this is a disproportionate response for a heat-of-the-moment response.
Everybody makes mistakes, and while we do try and hold the site admin staff to a higher standard, calling for folks resignation from volunteer positions over it would not fair to them. Rooki has given up 100's of hours of his free time to help both Lemmy.World, FHF and the Fediverse as a whole grown in far reaching ways. You don't immediately fire your staff when they make a bad judgment call.
While we understand that this may not be good enough for some users, we hope that they can be understanding that everyone, no matter the position, can make mistakes.
We've also added a new by-laws section detailing the course of action users should ideally take, when conflict arises. In the event that a user needs to go above the admin team, we've provided a secure link to the operations team (who the admin's report to, ultimately). See https://legal.lemmy.world/bylaws/#12-site-admin-issues-for-community-moderators for details.
TL;DR In the event of an admin action that is deemed unfair or overstepping, moderators can raise this with our operations team for an appeal/review.
Regarding censorship claims
Regarding the alleged censorship, comments were removed without a proper reason. This was out of line, and we will do our best to make sure that this does not happen again. We have updated our legal policy to reflect the new rules in place that bind both our user AND our moderation staff regarding removing comments and content. We WANT users to hold us accountable to the rules we've ALL agreed to follow, going forward. If members of the community find any of the rules we've set forth unreasonable, we promise to listen and adjust these rules where we can. Our terms of service is very much a living document, as any proper binding governing document should be.
Controversial topics can and should be discussed, as long as they are not causing risk of imminent physical harm. We are firm believers in the hippocratic oath of "do no harm".
We encourage users to also list pros and cons regarding controversial viewpoints to foster better discussion. Listing the cons of your viewpoint does not mean you are wrong or at fault, just that you are able to look at the issue from another perspective and aware of potential points of criticism.
While we want to allow our users to express themselves on our platform, we also do not want users to spread mis-information that risks causing direct physical harm to another individual, origination or property owned by the before mentioned. To echo the previous statement "do no harm".
To this end, we have updated our legal page to make this more clear. We already have provisions for attacking groups, threatening individuals and animal harm, this is a logical extension of this to both protect our users and to protect our staff from legal recourse and make it more clear to everyone. We feel this is a very reasonable compromise, and take these additional very seriously.
Sincerely,
FHF / LemmyWorld Operations Team
EDIT: Added org operations contact info
The comments in here are unbelievable. This post was about the systemic moderation issues that lead to the incident, the team's response to it, and how to deal with such a problems in the future.
Half the comments: CATS CAN'T EAT VEGAN
The other half: CATS CAN TOO EAT VEGAN
There are people here who need to go back to fucking reddit.
in defense of those people the previous thread showed up on basically every lemmy instance under the sun, there are memes about it now.
I'm not sure what else you were expecting with a site wide drama such as this tbh.
Yeah, fuck reddit, and fuck u/spez.
Er, am I doing this right?
The question is at the root of which moderator's actions are correct. There's a reactionary bias from tons of Reddit-fugees that came out of vegan bashing and anti-vegan hysteria which we see crop up repeatedly.
It can be difficult to distinguish between people sincere, abet misguided, beliefs and outright trolls. And moderation takes a significant temporal and emotional toll. "Vegans are killing their pets/kids!!!" is a popular panic phrase intended to gin up hostility. Consequentaly, the mods in these communities are playing endless wack-a-mole with trolls who just want to conflate veganism with an esoteric form of cruelty.
Establishing a bright line of appropriate content is important for good moderation. But to know where that line is, you need some degree of objection information.
Which brings us back to the fundamental question of whether safe, reliable vegan cat food exists (spoilers: it's been around for decades). But if you don't accept that premise, you're going to see any mod censorship as some diabolical cat killing agenda.
Cats are obligate carnivores. It's trivial to stroll into any store and get food that will make your cat healthy but its not clear how easy it is to get vegan food that will do the same. Seems like if you don't believe in eating meat you should just not have a little carnivore in your home. For instance rabbits can be trained to live inside, cuddle with you, and poop in a box.
Difficulty level of Reddit is too high, since people would actually need to, you know, read stuff, in order to have "read it."
It's not just a diet thing, it's a matter of animal abuse.
I don't doubt that there are options out there for people that want to feed their pets a vegan-friendly diet, but given that cats primarily eat meat the idea of promoting a vegan diet that isn't heavily monitored and noted by their vet is an awful look for the vegan community and Lemmy. You absolutely cannot expect people to just treat this as a moderation issue, because at its most fundamental level it's about whether lemmy.world supports content that is harmful to animals.
I said it elsewhere here, and since people don't like it being raised I'll say it again: shit like this wouldn't fly on Reddit. Lemmy has a poor reputation on the Fediverse for housing extreme opinions, and this debacle really won't help its reputation as a fed-friendly alternative to Reddit. Saying "go back to Reddit" just highlights the problem more, and is probably why there are plenty of posts on the Fediverse asking why Lemmy is so hostile, or why it's nowhere near as friendly as many communities on Mastodon.
Here's an idea, why don't you save your argument for one of the myriad posts that have popped up discussing this very subject of whether or not cats can eat vegan or not and whether or not that is abuse.
But here and now within this post is a discussion over whether or not mods acted recklessly and whether or not there is a need for better guidelines on what is and isn't allowed. Which were discussed in the post that you apparently didn't read.
At no point did the author of this post open up the floor to discuss whether or not veganism is good, bad, or ugly for cats.
Because the question at the time wasn't does lemmy.world support potential animal abuse. Whether it is or isn't isn't really the topic here, but if one side feels strongly against the potential for abuse, there's a question regarding lax moderation and what an instance supports.
Again, it's not a great look for a community that isn't looked upon favourably across the fediverse. Again, I'm sure it is possible that someone has created a vegan-friendly brand of cat food, but you have to assume that the topic of potential abuse will come up. Is an online forum the appropriate place to be giving what could be harmful advice that could endanger an animal if the wrong brand is pushed?
Telling people what to say and where, very reddit of you.
You could have just ignored the post and move on guy.
Oh no you have turned the tables on me! ๐ฑ
My words are meaningless now!!!
Maybe.
Here's an idea, why don't you save your argument for one of the myriad posts that have popped up discussing this very subject of whether or not this is the right forum to discuss this.
At no point did I open up the floor to discuss whether or not your stance is good, bad, or ugly. I only talked about your delivery.
Vegans win this time.
In the end, vegans are always going to win, because a vegan way of life is one (but not the only) precondition for ways of life that are actually sustainable.