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Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (self.asklemmy)

submitted 3 months ago by _pete_ to c/[email protected]

70 comments fedilink hide all child comments

I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

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[–] Ceedoestrees 18 points 3 months ago (3 children)

It still worked as a phone.

Calling features "Security" when they significantly reduce the secondary market is a convenient way to increase profits.

[–] [email protected] 6 points 3 months ago (2 children)

Its security because people can't steal someone's phone then reset it.

[–] Ceedoestrees 3 points 3 months ago (1 children)

Because otherwise the thief would return the phone to it's rightful owner?

[–] [email protected] 1 points 3 months ago (1 children)

Because people don't steal phones anymore

[–] Soku 1 points 3 months ago

Tell that to cycling phone snatchers in London

[–] MrsDoyle 2 points 3 months ago

I had this issue with an Android recently - but it was my own phone, an old one I wanted to test a SIM on. I couldn't remember the PIN, couldn't even recall having a PIN for this phone. I had to dig deep through the tech forums to find a solution, but got there eventually. And yes, I read that over and over during my search, "it's for your security". Argh!

[–] [email protected] 6 points 3 months ago

given Apple's primary goal is "more things sold", this is completely on-brand. Better, worse, secure, not; whatever the phones are or are not, every effort goes back to "more things sold".

[–] running_ragged -2 points 3 months ago

No, its a consequence of increased security and the inconvenience of have to sign out and create a new account when reselling the phone was an acceptable compromise, rather than an intended ‘bonus’ side effect. A lot of times companies do do that, but this wasn’t one off them.

This was your friend’s fault, and yours to trade cash before understanding how the system worked.