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by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the 'anything less than 5 stars is actually bad' thing is disgusting as well - all modern companies do this.
It's easier that some think, but it is not easy. Of course it is more convenient to just keep using the thing you are already using, and no one is saying that clicking one button and getting a package the next day can't be a time save, just that it is not impossible or extremely difficult to stop using the service.
And retail businesses with physical locations definitely don't do the exact same thing as Amazon, given that you can go to the store to get your item as opposed to needing it delivered.
Laziness is what keeps them in business.
This is a customer service form, it might not have much to do with buying a physical product, the point the other commenter was making is KPIs (ratings based on client feedback and other factors like handle time) are extremely common in customer service roles and phone support roles for many types of companies, pointing to a industry standard as a reason to drop Amazon is a silly reason because then to be consistent you would need to drop basically any other company with a phone or chat support option, because they basically all have surveys and directly rate the support person based off of those survey repsoness, usually in a way that is "anything less then 5 stars is bad"