No… that the people running the show who should know how the businesses they make decisions for actually work.
The fact that google maps does not use a projection where direct routes appear as straight lines, that planes take great circle routes, and that there are hubs which make direct point-to-point flights less efficient should be no surprise to anyone, let alone the CEO of a logistics company, for whom it is literally their job to know how this shit works.
Yknow, while I 90% agree with you there seems to be some element between the technical genius (Wozniak) and the idiot businessman that is Tim Apple.
Jobs may have been a piece of shit but there’s something to be said for the uncompromising non-technical focus on UX that allowed Jobs to make the iPhone a success.