However, final users in a corporate environment should be taught that if they get a message with a lot of information, and they don't understand that information, it's not for them,
THIS! THIS SO MUCH! And that's why I took over training all new employees. I teach them how to think. And every time I've fixed a problem, I explain to users what happened. As a result, my overall number of tickets has decreased and my users are now better equipped to solve their own issues.
I literally just had a conversation with an IT friend who knows more networking than me (I'm more of a generalist), and he basically told me that Wifi is basically impossible to make as bulletproof as wired. I got so fed up with wifi periodically just crapping out.
I'm like, "so... It's like printers all over again? Nobody can make one that just is bulletproof? "
He's like... "Well, nothings as bad as printers, let's not go crazy here. But yeah, you can't make wireless as reliable as wired."
But can you see how it COULD be useful? How you can be creative with your problem solving? You can use it to spitball ideas to yourself.
The lack of self awareness is amazing. Yep, fuck Microsoft! How dare they make a product that the gaming community chose to support instead of buying competing products! Shame on THEM for making the thing YOU voluntarily paid for!
We did this to ourselves. Literally.
Have you played with AI tools yet?
You make it sound like all older people knew. I work in IT and most users, regardless of age, do not know anything about computers. They don't know how to navigate file systems, they don't know where they saved anything, they don't even know what the recycle bin is sometimes.
I once had a user plug a power strip into itself and then didn't understand why there was no power.
Hell, they don't even know how to read. I lost track of how many times I had this conversation:
"There's an error message on my screen."
"What does it say?"
"I don't know."
That kinda talk will get me shot!
Sorry, didn't quite understand that, autocorrect mess it up?
People place different values on time, money, energy, etc. Just because you find it too expensive for the effort, doesn't mean someone who has more money and less energy would make the same judgement.
Because people don't explain it with good analogies like that. That's the first I heard it put that way, and I found it helpful.
Do fledgling communities typically START diversified? I would imagine it always starts this way. You invent the thing. You send it to your like minded friends, they send it to their like minded friends, etc. I feel like diversity inevitably requires time and numbers.
I shit you not, I've had a user do worse.
I've done the same exact scenario as you with one difference. I told her the same thing you did. And then. She closed the message again. While I was pointing at it, and asking her to read it out loud.
I.
Pointed. At the screen. And said read this out loud.
She moved her mouse to my finger.
And closed the message.
I.
Can't.