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Any time that I choose a later date than the 2-day delivery option (didn't need it right away, an extra couple of days won't hurt), they end up missing the extended delivery date and take an extra day on top of that. Really shitty, as that's often the day I actually need it by
For me, I canceled Prime and I only order when the order is enough for free standard shipping. Stuff comes just as fast as it was for under Prime. They were missing the two-day target consistently enough with Prime that it wasn’t worth anything at all.
If I actually need something fast, I find it locally.
We cancelled our prime membership last year, but for the last 2 years of our membership Amazon would state free 2 day shipping on the product page for almost all products we ordered. But after we ordered the product, it would always take 5-7 days for the products to be delivered. We never received a package in under 5 days for 2 years. What was more infuriating is if I would check the delivery status of an expected order, they would just sit in a warehouse for many days, and then finally ship and be delivered 2 days later.
Whenever I would contact customer support about this they would claim that there was an unexpected processing issue that was delaying the shipment. Is it unexpected if it always takes 3-5 days to process the order?
I'm embarrassed it took us 2 frustrating years to cancel our membership.