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We cancelled our prime membership last year, but for the last 2 years of our membership Amazon would state free 2 day shipping on the product page for almost all products we ordered. But after we ordered the product, it would always take 5-7 days for the products to be delivered. We never received a package in under 5 days for 2 years. What was more infuriating is if I would check the delivery status of an expected order, they would just sit in a warehouse for many days, and then finally ship and be delivered 2 days later.

Whenever I would contact customer support about this they would claim that there was an unexpected processing issue that was delaying the shipment. Is it unexpected if it always takes 3-5 days to process the order?

I'm embarrassed it took us 2 frustrating years to cancel our membership.