this post was submitted on 24 Nov 2024
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PS4 - "Cannot sign in using another players sign-in ID" (self.playstation)
submitted 4 days ago* (last edited 4 days ago) by Babalugats to c/playstation
4 comments fedilink hide all child comments
 

Nephews father passed away, and he just recently got the PS4 back from his fathers partner. He can't sign into the PS4 PSN as we don't know his fathers gmail password (Can get it eventually off google after a fair amount of hoop jumping.)

He doesn't want to delete his fathers account and all of their data that they played together, so we created a new account for him on my phone. We signed up and signed in, and it worked for a second, but then no longer. It asks to sign in and throws up his fathers email address. When we change it to the new one we created and password and we try to login, we get the above error every time. We have also tried with passkey. Is there any easier way to do this?

TIA.

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[–] [email protected] 5 points 4 days ago* (last edited 4 days ago)

Edit: apparently this happens if you try to log into the wrong PSN account on the wrong user.

Playstations can have multiple user profiles on them, and they don't all have to be linked to corresponding PSN accounts. But once they are, you cannot log out, and then log back in using some other PSN account on that profile. That user is now linked to whatever PSN account it was linked to.

Your nephew needs to make a new user on the console, and log into PSN on that user, instead of trying to use his fathers user profile.

[–] Babalugats 2 points 3 days ago* (last edited 3 days ago) (1 children)

Hi, and thanks for your reply.

EDIT - I have gone to account management and the only option is sign in, which gives the same error. I have created new user in user management But I can't do anything with it, I can't make it the main profile.

Yep, I might have worded it badly. We created a new user, new profile, using a newly created email address for him, but we are getting the same error.

[–] [email protected] 3 points 2 days ago* (last edited 2 days ago) (1 children)

You want to go to the "Account select screen" not account management.

Playstations don't have "main" accounts. You want to back (log out from the power menu) out until you're at the very basic user select screen, the one with a "new user" option that adds a whole new "main" account to the console.

Playstations can have secondary accounts, which are controlled by the account owner but allow another person to play the games with their own saves.

But Playstations can also have as many full primary accounts as you like.

[–] Babalugats 1 points 2 days ago

Great, thanks. I will try that when I get home.. 👍🤞